Terms of Service

Last updated: 13 July 2026

1. Scope and Provider

These Terms of Service govern the use of the Metchr app ("Service"), a location-based social platform where users create and discover places ("Metches"), join them, chat, and connect with friends.

The provider of the Service is MMJ Solutions UG (haftungsbeschränkt), Flößergasse 30, 81369 München, Germany, registered in the commercial register of the Munich Local Court (Amtsgericht München) under HRB 313292 ("Metchr", "we"). Further details are in the Impressum.

Use of the Service is free of charge. These Terms exist in a German and an English version; the German version prevails.

2. Registration and Account

• You must be at least 18 years old to use this service. Your date of birth is requested at registration for age verification; accounts opened with a false age statement may be suspended or deleted.
• Only one account per person is permitted.
• Account creation is handled via Auth0 (email or social login). Within the app you may use a pseudonym (nickname).
• The user contract is concluded upon completion of registration. These Terms are available in the app at any time and can be saved and printed.
• You are responsible for the security of your account.
• If you suspect unauthorized access, please contact us immediately.

3. User Obligations

When using the service, you agree to:

• Not post illegal, offensive, hateful, harassing, or discriminatory content
• Not impersonate other people
• Not distribute spam or commercial advertising
• Not create false or misleading place information
• Not infringe third-party rights, in particular copyrights and personality rights
• Not promote, organize, or arrange illegal activities
• Not endanger other users, in particular in connection with real-world meetings (Section 7)
• Be responsible for all content you post (places, chat messages, images)

4. Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal:

Instruction on Withdrawal

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract (completion of registration). To exercise your right of withdrawal, you must inform us (MMJ Solutions UG (haftungsbeschränkt), Flößergasse 30, 81369 München, Germany, email: support@metchr.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal. If you withdraw, your right to use the Service ends. As use is free of charge, there are no payments to refund. The provisions on account deletion (Section 9) and the Privacy Policy apply to your data and content.

Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it.)
— To MMJ Solutions UG (haftungsbeschränkt), Flößergasse 30, 81369 München, Germany, email: support@metchr.com:
— I/We (*) hereby withdraw from the contract concluded by me/us (*) for the use of the Metchr app
— Registered on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.

Your right to delete your account at any time under Section 9 remains unaffected.

5. Content and Intellectual Property

You retain ownership of the content you create.

By uploading, you grant Metchr a non-exclusive, worldwide, royalty-free right to store, reproduce, technically adapt (e.g., scaling, thumbnails), and display and make available your content within the app, for the purposes of operating, securing and improving the Service. This right includes engaging technical service providers (e.g., hosting, content delivery) as sublicensees.

Your content will be used for advertising outside the app only with your separate consent.

The license ends upon deletion of the respective content or of your account (Section 9). Chat messages in other users' places are anonymized upon account deletion; backup copies created for technical reasons are overwritten in regular cycles.

When a place is created or edited, its title and description are categorized automatically; details are set out in the Privacy Policy.

6. Place Creation Rules

• Places must represent real locations
• No misleading or fraudulent place information
• Creators can delete their own places at any time

7. Real-World Meetings and Safety

Metchr merely enables users to meet one another. Metchr does not organize, host or supervise meetings, does not generally pre-screen places, content or users, and gives no assurance as to the identity, reliability or intentions of other users.

You participate in meetings at your own risk. We recommend meeting in public places and informing a person you trust about your plans when meeting people you do not know.

Whoever initiates a meeting via the Service is responsible for its lawful and safe conduct, including any permits required on site.

8. Reporting Content, Moderation and Complaints

You can report content that violates these Terms or applicable law — in the app via the reporting function or by email to support@metchr.com. Reports should include the location of the content (link or place), an explanation and — except in the case of certain criminal offences — your name and email address.

We review reports in a timely, diligent and non-arbitrary manner. In the event of violations we may remove or suspend content and take further measures under Section 12. We inform those affected of decisions, stating the main reasons, where legally required.

You may contact support@metchr.com to challenge moderation decisions; we will then review the decision again.

There is no general monitoring of content. Central contact point for authorities and users (Art. 11, 12 DSA): support@metchr.com (German, English).

9. Account Deletion and Data

• You can request account deletion at any time via Profile → Account & Data
• After requesting deletion, there is a 30-day grace period during which you can cancel
• After the grace period, all your data is permanently deleted
• Chat messages in other users' places are anonymized
• You can export your data beforehand (Profile → Account & Data)
• For details on data processing, see our Privacy Policy

10. Limitation of Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.

In the event of a slightly negligent breach of a material contractual obligation — i.e., an obligation whose fulfilment is a prerequisite for the proper performance of the contract and on whose observance you may regularly rely — our liability is limited to the foreseeable damage typical for this type of contract.

In all other respects, our liability for slight negligence is excluded.

11. Availability and Changes to the Service

We strive for high availability of the Service but do not owe uninterrupted availability; maintenance and disruptions may temporarily restrict use.

We may further develop and change the Service (e.g., for security reasons or to adapt to technical developments), provided this does not result in costs for you. We will inform you clearly and comprehensibly about changes that more than insignificantly impair your ability to use the Service.

Your statutory rights for digital products (§§ 327 et seq. BGB) remain unaffected.

12. Termination

• You can terminate the contract at any time without notice by deleting your account (Section 9)
• We may terminate the contract by ordinary notice of two weeks in text form
• In the event of violations of these Terms, we may remove content, temporarily suspend access, or terminate the contract for good cause without notice. Where reasonable, we will first issue a warning; in the case of serious violations (e.g., criminal offences, endangering other users), measures may be taken immediately
• We give reasons for measures to those affected; the complaint route follows Section 8

13. Changes to These Terms

We may amend these Terms where there is a valid reason for doing so (e.g., changes in legislation or case law, changes to the Service) and the amendment is reasonable for you.

We will announce amendments at least 30 days before they take effect, in text form (e.g., by email or in-app notice). Amendments that do not worsen your legal position (e.g., editorial clarifications, legally required adjustments, new free features) are deemed approved unless you object before the effective date; we will point this out separately in the announcement.

Amendments that materially change the service or significantly affect your legal position take effect only with your express consent (e.g., in the app). Your right of termination remains unaffected.

14. Consumer Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

15. Governing Law

The law of the Federal Republic of Germany applies. If you are a consumer habitually resident in another country, mandatory consumer protection provisions of that country remain unaffected.

16. Severability Clause

If any provision of these Terms of Service is or becomes invalid or unenforceable, the validity of the remaining provisions shall not be affected.